FAQs

Frequently Asked Questions

1. How long does it take for me to receive my order?

  • We work dedicatedly to expedite each order so that you can enjoy the product ordered as soon as possible. Kindly wait for a maximum duration of 7 business days to receive your order in the best condition. Click here to know more about our Shipping Policy for further details.

2. How do I track the status of my order?

  • We strive to keep each buyer informed about the status of their order. Track your order easily within a few clicks here. Just enter the Order ID or AWB (Airway Bill) shared with you at your email address and phone number after confirmation of the order. Enter your registered mobile number and submit the same to get the tracking info. We may contact you via email or telephone if:
    • We require further information from you to process your order
    • We need to make changes to your order (e.g. availability dates, product upgrades)
    • We encounter problems during delivery

3. What is your return policy?

  • We take every measure and caution to deliver only the best quality product to fulfill your expectations keenly. Returns are accepted within the duration of 7 days from the delivery of your order. Read our Return & Refund Policy for further details.

4. How do I cancel an Order ?

  • If you wish to cancel the order then you can do it from the order status page, account page or order confirmation email. Visit your account page here 
  • You can also contact our Customer Care Teams available at 1860-419-4111 or WhatsApp the details at 84488 94999. Write to us at care@sensworldwide.com for the assistance.
  • For Cash on Delivery (COD) orders, we seek additional consent via a WhatsApp message from our registered WhatsApp for Business number, +918448894999. Customers are required to provide their consent either to confirm the order and shipping address or to cancel the order before we proceed with fulfillment. 

 5. How do I accept delivery of an Order?

  • Upon delivery, please inspect the packaging for any damage. Do not accept the order if the box looks physically damaged or tampered with. Additionally, the products should be inspected within 7 days of receipt. You will be deemed to have accepted the products unless you have notified us of any damage within 7 days after receipt of the products. If customers observe that the package is damaged at the time of delivery, they are requested to add their remarks in the logistics partner's proof of delivery note along with signatures and also notify SENS Life within twenty-four (24) hours, along with a copy of the proof of delivery. This evidence will be required when initiating the return request. The risk of any damage, loss, or deterioration of the products and liability to replace the same during transit until the point of delivery to you shall be on SENS Life. SENS Life shall not be liable for any damage caused after the order has been delivered to you.

 6. What if there are unlikely shipping delays?

  • If for any reason there is an unforeseen delay in shipping your order, we will make every attempt to let you know in advance via the contact details mentioned in your order.
  • In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall notify you about the same and seek your confirmation on shipment of available products in your order. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.

  7. How can I return my order? 

  • To return an order, use the Order Delivery & Return Tracking & Management Link powered by Shiprocket. This link allows you to track both the delivery and returns of your order.
  • After your order is delivered, you have a 7-day window to initiate a return. Items must be in their original condition with original packaging to qualify for a return or replacement. Follow the return process while providing details on Reason of Return and attach images of the invoice, the product, and its packaging at the time of the return request.
  • If your return is accepted, we'll send you a return shipping details, and the item will be picked up by our logistics partner for delivery to our warehouse. Returns are subject to inspection by SENS Life to ensure they meet the return policy criteria.

  8.  What items cannot be returned? 

         Returns will not be accepted for:

  • Damages caused by misuse
  • Products with tampered packaging or labels
  • Incidental damage
  • Products returned without all components
  • Items returned in a different condition from their received state
  • Sale items, gift cards, or personalized items

         Ensure you meet these requirements to facilitate a smooth return process. If  you have further questions, contact our support team for assistance.

 9. How can I check the status of my payment?

  • Our website payment experience is powered by Razorpay. While we are always available to assist in such issues , you can always check the payment status by visiting the Razorpay Support page and signing in as a "Customer." Enter your phone number, payment ID, order ID, or refund ID to get access to the transaction status. 

 10. What do I do if I have a problem with my payment?

  • If you encounter any issues with your payment, You can contact our Customer Care Teams or write to us at care@sensworldwide.com with the following details to assist you faster,  
  • Date of transaction
  • Amount of transaction
  • Order ID
  • Payment ID (from Razorpay)
  • Description of the problem

11. How long does it take to process a refund? 

  • Refund processing times may vary depending on the payment method. Generally, Cancellation refunds are processed within 3-5 business days & Order Return refund process may take up to 15 days after the product has been received by us. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Refunds for COD orders will be processed via Bank Account transfer.COD Customers are required to fill in the Refund Request Form designed for customers who wish to return a Cash On Delivery (COD) order and seek a refund.
  • The refund will be credited to the bank account provided by the customer at the time of submitting the Refund Request Form. COD Customers shall fill out the form accurately and completely. Our customer support team may contact you for any clarifications & simplify your return / refund experience.

12. Is Cash on Delivery (COD) available across India?

  • Cash on Delivery is not available across India. It has been activated in selected cities as it involves dependency on the logistics partner for payment collection and remittance. Additionally, an extra charge of INR 49 shall be applied to COD orders.