Warranty

Warranty Terms & Conditions 

    1. The limited warranty extends only to the (First) Purchaser (Consumer) of the product and is not assignable or transferable to any other consumer.
    2. Warranty does not apply to accessories. Only our main product line is covered by the warranty policy. 
    3. To avail the limited warranty coverage / benefits, write to our customer support team at care@sensworldwide.com or call us on 1860-419-4111. Our team shall guide Consumer on how to deliver the product under product warranty coverage / benefits to our warehouse address - Jaina India Private Limited , Part of Shed No.4 , Property Bearing , No.66 ,Old Kasana Road Udyog Vihar , Greater Noida , Gautam Buddh Nagar Gautam Buddha Nagar 201306 Uttar Pradesh India Ph: 8800898843.
    4. The Consumer will bear the transportation, delivery and handling charges incurred to visit / deliver the product to and from the warehouse.
    5. The Consumer must produce the original Invoice (hereinafter to be referred as Proof of Purchase/POP), having legible mention of the invoice number, date, product model number so as to establish the validity of the warranty period.
    6. During the limited warranty period, the Company or replace at the Company’s option, any defective unit or parts thereof with new or factory rebuilt replacement items, and return the product to the Consumer in working condition without any charges towards the part(s) or workmanship / labour.
    7. All replaced parts, boards or equipment shall become the property of the Company.
    8. Repaired/replaced product / parts will be covered under warranty for the balance of the original warranty period.
    9. The external housing and cosmetic parts is free from defects at the time of purchase of the product but are susceptible to worn out with usage behaviour, therefore shall not be covered under the limited warranty terms.
    10. The limited warranty coverage to Consumer shall cease and no longer be available under any of the following conditions:
  • In case of incomplete Proof of Purchase.
  • The product is subject to use in a manner not according to instructions given in the User / Instruction Manual, mishandled, misused, improper storage, exposure to moisture / dampness, /temperature/heat/fire or other such hazardous environmental conditions, unauthorized modifications, unauthorized repair including but not limited to the use of unauthorized spare parts in repairs, Acts of God, spilling of foods or liquids, maladjustments to Consumer controls or other acts which are beyond the resource / controls of the Company, and defects that arise not due to normal wear and tear of the product.
  • The Consumer did not approach the Company about the alleged defect or malfunction of the product during the applicable limited warranty period.
  • Performance variations arising due to passage of time, sustained usage, climatic conditions and exposure to extreme temperature. Any external particle /object like water, dust, soil etc entering the product or damaging its physical properties.
  • The Consumer will be billed for any parts and / or workmanship / labor charges that are not covered under this limited warranty.
  • All warranty information, product features and specifications are subject to change without prior notice.
  • All disputes are subject to the jurisdiction of the Courts of New Delhi only.

 

Warranty Policy

^ Lifestyle Bottle warranty is applicable only for heat retention defect & Smart Bottle warranty is applicable only for heat retention and LED display defect only.

**In case of any damage to the product due to mishandling and tampering are not covered under warranty. The product is made out of natural stones hence, small holes, crack marks on the surface or inside the stones are often visible, hence not covered under warranty.

Last Updated on : 24.04.2024